MH Groups

• Group Travel for Australia & New Zealand is now handled by our Sydney Office to provide a seamless experience

• Min 10 adults in Economy or 5 adults in Business class travelling into a common destination

• All travellers must travel together on the outbound. Split return is permitted with applicable fee

• Advantages of booking your Group Travel with MH are:
  • Flexible booking conditions
  • Negotiated and Competitive group fares
  • FOC Ticket – 1 x Economy Class ticket for every 25 Adult passengers (26^th FOC), with a max of 2 x FOC tickets per group
  • No ticketing fee

ANZ Groups dedicated team can be contacted via email [email protected].

MH Groups Portal

Malaysia Airlines launched the groups portal in July 2020 which is a new innovative solution that helps the travel agencies to raise bulk (Group) bookings. You can enjoy the benefits of a group booking using the portal:

• Timely and prompt responses to your queries

• End to end automation from requesting fare quotes through entering passengers’ names, you can now do everything

• A dashboard to view and manage your group bookings

• The roles and responsibilities are clearly defined based on the functions the travel agency users perform

The groups portal can be accessed via the URL https://groups.malaysiaairlines.com. It has the following functions/capabilities after the registration process taken place and credentials assigned to the users.

Registration

• IATA Agents – The registration will be done by MH via our backend system. The agent will need to fill in an online form with relevant details which is then validated and approved by MH.

• Non-IATA Agents – Self registration can be done by the directly via portal itself which will be validated and approved by MH.

Quotation Request

• Use Adhoc Group Request to obtain group fares and fill in the relevant info to submit the request to obtain group fare quote. The system will generate a reference number for the group quote request.

View Request

• Once the quote has been provided and the system will generate an email to the registered email. The quote can be viewed in the portal itself using the “Request Info” tab which has an option to “View Request”. The quote can be retrieved using the reference number and by date change to choose the respective quote request. The quote will have total fare inclusive of taxes and the time limits including fare expiry.

Booking Request

• If wish to proceed with the quote, then accept the quote using the “Accept” button for system will create a PNR and the respective time limits will be generated.

Amendments

• Amendments can be made using the “Modify Request” tab where there will be option called Downsize, Upsize, Divide & Change Itinerary.

*Any Changes post ticket issuance can only be made offline by our dedicated groups team.

Payments

• The payment can made via the portal using the “Request Info” where the “Make Payment” will appear for which form of payment will be either Bank Transfer for non-IATA agent or EMD for IATA agent.

Name Submission

• Once the full payment has been made, the names can be added manually one by one or using a spreadsheet. This can be done via “View Bookings” where the “Name Details” icon will appear.

Ticketing

• The final step is to issue tickets which will be done via portal itself using the “View Booking” option once the names submitted. There will be an option called “View Details” followed by “PNR Details” to get to the ticket issuance  using the button “Issue Ticket”.

Reporting

• Reports can be generated using the “Reports” tab followed by the option “Custom Report” or “Summary Report”.